Last updated: [2025]
At Rallah, we are committed to providing quality products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: To be eligible for a return, items must be unused, unwashed, and in the same condition that you received them. The product must also be in the original packaging with all tags attached.
- Time Frame: You have 30 days from the date of purchase to initiate a return.
- Non-Returnable Items: Certain items are exempt from being returned:
- Gift cards
- Sale or clearance items
- Undergarments and swimwear
- Proof of Purchase: A receipt or proof of purchase is required to process all returns.
2. Refunds
- Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.
- Method of Refund: Approved refunds will be processed to your original method of payment within 30 business days.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
3. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@rallah.com.
- Different Size or Color: To exchange an item for a different size or color, please return the original item and place a new order.
4. Return Shipping
- Procedure: To initiate a return, please contact our customer service at contact@rallah.com.
- Shipping Costs: Customers are responsible for paying their own shipping costs for returning items unless the return is due to our error.
- Shipping Address: Please send your returned items to: Rallah,
Canada
5. Late or Missing Refunds
- If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [your email address].
6. Consumer Rights
- This policy is in accordance with the Business Practices and Consumer Protection Act of British Columbia and does not affect your statutory rights.
7. Contact Us
- For any questions regarding this Refund and Return Policy, please contact us:
- Email: contact@rallah.com